We believe our ability to deliver competitive risk solutions and great customer experience is built on positive, engaging relationships with our valued partners. That’s why we put people at the heart of everything that we do. We build our partnerships on the same values that we build our business: trust, openness, integrity and collaboration. And this takes time to develop – it doesn’t happen overnight. We’re committed to our partnerships for the long-term, striving to build deep, meaningful, mutually-beneficial relationships that will help grow and scale our businesses. And most importantly, grow and protect the businesses of our clients.
You’re only as strong as the team you surround yourself with. We’re here to support and empower our partners every step of the way as a valued participant in the client relationship.
We believe the experience our partners have with us matters, and we pride ourselves on exemplary service. To deliver on this, we empower our underwriters with local decision-making authority to eliminate layers of hierarchy and any unnecessary bureaucracy. This means direct support, faster turnaround times, highly responsive and personal service and more transparency for our partners. For some partners, this means providing underwriting authority, training and expertise to support their internal underwriting teams.
Partnership benefits:
Quality, not quantity, is our motto. We strive to develop deep rather than broad relationships with our partners to support our mutual success. This enables us to dedicate more time to better understanding our partners’ operations and deliver a consistent, personal experience that is uniquely valuable to their business, and the clients they serve.
Partnership benefits:
We’re continually shifting our thinking away from ‘what we have to sell’ to ‘what our clients need’. It’s less about us, and more about them. This subtle, yet powerful shift allows us to focus more on the needs of Canadian businesses and how we can add value to our partners in delivering on those needs.
Partnership benefits:
We collaborate closely with our partners to ensure every seat at the table is aligned in the best interests of the client. Our team isn’t limited to underwriting experts. Our experience and knowledge expand across legal, actuarial, risk engineering, claims and industry associations. We’re eager to pass our collective knowledge and expertise on to our partners to not only add value to our partners, but also create added value for our partners in the eyes of the client.
Partnership benefits:
